Terms and conditions of use for professional cleaning services
- Terms and Conditions
1.1 These terms and conditions govern the relationship between the users of the https://www.bauclean.com website (hereinafter referred to as the “Site”) and its operator, BAKLEEN Ltd (hereinafter referred to as the “Operator”).
1.2 By using the Site, you accept and agree to these terms and conditions, which apply to all services offered through the Site.
1.3 The Operator reserves the right to change or update these terms and conditions at any time, and the new version will be posted on the Site. Changes shall take effect immediately upon posting.
- Services
2.1 The Site offers professional cleaning services to users. This includes, but is not limited to: cleaning of homes, offices, commercial premises, etc.
2.2 All services are provided in accordance with pre-agreed terms and conditions and prices which can be viewed on the Site.
- User’s rights and obligations
3.1 Users of the Site agree to use the platform for legitimate purposes and not to engage in activities that could violate legislation or the rights of third parties.
3.2 The User shall provide accurate and complete contact information, addresses and requirements when placing an order.
- Personal data
4.1 The Operator undertakes to process the personal data of Users in accordance with all applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR).
4.2 By using the Site, Users consent to the collection and processing of their personal data, including name, telephone number, address and other data necessary to provide the Services.
4.3 Personal data collected through the Site will only be used for the purposes of providing the service and contacting the user in relation to their order.
4.4 Users have the right to request access to, correction or deletion of their personal data at any time by contacting the operator of the Site.
- Prices and payments
5.1 The prices of the services offered are set out on the Site and are subject to change. Users will be informed of any changes before confirming an order.
5.2 Payments for the Services shall be made through electronic platforms or other available methods offered on the Site.
- Responsibilities and limitations
6.1 The Operator shall not be liable for any damages that may arise from improper or unauthorized use of the Services.
6.2 The Operator shall not be liable for omissions or delays beyond its control (e.g., natural disasters, technical problems, emergencies, etc.).
- Right of withdrawal
7.1 Users have the right to cancel their order within 24 hours before the start of the service.
7.2 In the event of cancellation after this period, the Operator shall be entitled to retain a certain portion of the amount paid as compensation for the costs of organising the service.
- Termination of access
8.1 The Operator has the right to terminate users’ access to the Site if a breach of these Terms and Conditions or misuse of the Platform is established.
- Dispute resolution
9.1 Any disputes arising out of these terms and conditions will be resolved by negotiation between the parties.
9.2 If the dispute cannot be resolved in this way, it will be resolved by the competent court of the user’s place of residence.
- Final provisions
10.1 These terms and conditions are effective as of 01.12.2024.
10.2 If you have any questions about these terms and conditions, you may contact us at office@bauclean.com.